 What will a billing system do for my practice?
Why use an on-line medical billing service opposed to seemingly less expensive "in-house" systems?
Who is responsible for hardware and software?
Is your system user-friendly?
What training and support do you provide?
How do I migrate from my current billing system to the Practice Mangement service?
What equipment will I need?
Can your system accommodate future expansion if I add a physician or a new location?
Does my office need to do a lengthy daily backup? What happens when a problem arises?
Do you offer electronic claims submission (ECS)?
Do you offer electronic remittance (ERR)?
Does your system include scheduling?
What other services does your company offer?
How much will it cost?
May I speak with clients of Practice Mangement?
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Q. | What will a billing system do for my practice? |
| A. | Your primary concern is for a system to handle both patient and Insurance billing. This system should also generate practice management and accounting reports. The on-line MEDOCS Management System is designed to accomplish both tasks. Flexible billing frequency (weekly cycle statements) and daily insurance billing (paper and electronic claims available) are basic features of our system. Accounts Receivable agings, practice management reporting, capitation analysis and statistical reporting are designed to meet the needs of your practice. Custom reporting is also available, and simple reports are usually available at no charge.
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| Q. | Why use an on-line medical billing service opposed to seemingly less expensive "in-house" systems? |
| A. | Performance and support. The MEDOCS software is one of the most sophisticated, high performance billing systems available. It requires a large scale, Hewlett Packard mini mainframe computer system, generally too expensive for single practices.In terms of support, we must earn your business each month, and our commitment to ongoing service and support reflects it. Included in our offering is six months free training , software updates and an extensive community user group. A telephone "hotline" answered by our highly skilled Client Support Specialists will keep your office going in emergencies and inform your staff of the latest in medical billing requirements.
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| Q. | Who is responsible for hardware and software? |
| A. | Practice Management is responsible for both. This allows you the security of "one stop shopping." It avoids the classic trap of physicians being caught between the software provider and the hardware provider; both blaming the other for problems. We provide 4 hour response time for repair or replacement of equipment as needed. Software updates have always been provided frequently and at no charge.
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| Q. | Is your system user-friendly? |
| A. | Very much so! Use of function keys navigation makes old style, menu-driven software obsolete. MEDOCS provides a "HELP" menu as well as on-screen prompts to guide you through our system.
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| Q. | What training and support do you provide? |
| A. |
Six months unlimited onsite training is included, at no additional
charge. After that, 2 onsite
visits per month are included, as well as unlimited telephone support.
Your Practice Management Client Support Specialist will continue to provide ongoing
support as you learn our system
through additional training and telephone consultations.
The relationship developed between your and Practice Management staff members will form
an integral part of a
new-found confidence in your ability to manage your office under all
conditions. And because we
are local, you will have confidence in knowing that our support, both
on-site and by telephone, is
only minutes away.
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| Q. | How do I migrate from my current billing system to the Practice Mangement service? |
| A. |
We are responsible for the entire migration process to our system.
Practice Management will undertake to do a demographic or a full
conversion in the shortest possible time.
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| Q. | What equipment will I need? |
| A. | Practice Management will arrange for the installation of all necessary equipment. This includes hardware, software, networking equipment Internet Service and installation...whatever is required.
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| Q. | Can your system accommodate future expansion if I add a physician or a new location? |
| A. | The MEDOCS system is designed to expand with your practice. You can add new physicians, facilities,locations, procedures and fee schedules with confidence.
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| Q. | Does my office need to do a lengthy daily backup? What happens when a problem arises? |
| A. | We perform a complete backup of your entire account each night, after normal business hours. For safety, we transfer this information to tape and store it off-site. It is retained on tape for approximately one month. We also keep a copy of all printed forms for 3 months. If a problem occurs with your data and a restore of your account is necessary, it is handled by Practice Management, usually before your office staff arrives for work.
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| Q. | Do you offer electronic claims submission (ECS)? |
| A. | Yes. We electronically transmit claims to Medicare (we are one of Medicare's original Blue Ribbon Group Members), Blue Shield as well as many PPO and indemnity plans, among others. Settlement time for payment on these claims is substantially improved. We are committed to expanding ECS to other third party carriers as they develop effective capability.
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| Q. | Do you offer electronic remittance (ERR)? |
| A. | Yes. We are able to electronically receive Medicare remittance at no charge. Posting time for your claims is substantially reduced. We are committed to expanding electronic remittance to other third party carriers as they develop effective capability. We are also able to provide this functionality with other carriers, at an additional cost.
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| Q. | Does your system include scheduling? |
| A. | Yes. The MEDOCS system scheduling module is very easy to use and will be tailored to your physician's personal schedule(s).
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| Q. | What other services does your company offer? |
| A. | We offer client seminars of various healthcare related topics. We re-educate our users when a new software release is implemented and we sponsor user meetings at no additional cost. We are also able to provide on-site hardware support and limited third-party application support (such as MicrosoftWord or Outlook). We can provide network setup and office wiring, as well as assistance with setting up Internet connectivity for your office.
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| Q. | How much will it cost? |
| A. | An effective billing service will actually increase revenue by allowing you
to become increasingly accurate and settle claims much sooner. This happens as a result of the unique
combination of the MEDOCS System and Practice Management support. Vendors of in-house systems cannot to offer the quality of service and support that Practice Management offers.
And only the most expensive in-house systems can deliver the pure performance
of the sophisticated MEDOCS System.
Finally, MEDOCS and Practice Management Systems LLC. protects you from recurring "upgrade" costs to which every in-house system exposes you.
We have found that in-house system salesman will return every 3 to 5 years with completely
new software (some of which may not even run on the now obsolete hardware they sold you).
MEDOCS software updates have always been provided at no charge. MEDOCS operates on your original hardware and does not require complete retraining or conversion.
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| Q. | May I speak with clients of Practice Mangement? |
| A. | Yes, our MEDOCS referral list contains the names and phone numbers of many of your colleagues. In addition, the accountants and other advisors to these clients are a source of information on the benefits of MEDOCS and Practice Management Systems. We have served Bay Area health care professionals for over 25 years and our references will confirm this fact. We welcome the opportunity to demonstrate how MEDOCS and Practice Management Systems, LLC can provide a cost effective solution to your billing needs. We look forward to serving your practice.
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--- Kenneth T. Roost M.D., Gastroenterologist
